Privacy Policy

TopX APK Privacy Policy – How We Protect Your Personal Data

At topx apk, your privacy is not merely a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform.

Updated: 1 January 2026
Our Privacy Commitment: topx apk respects the privacy of every user and is committed to protecting your personal data in accordance with applicable data protection laws in Malaysia. We have never sold your personal data to any third party for marketing purposes.

1Introduction and Scope of This Privacy Policy

This Privacy Policy describes the data collection and management practices of the platform topx apk ("us", "Platform") accessible via our official website, Android APK mobile app, and Progressive Web App (PWA).

When you register an account, make a deposit, play games, or simply browse our platform, you entrust us with your personal information. We take this responsibility seriously. This policy is designed to help you understand exactly what data we collect, why we need it, and how we keep it secure.

This Privacy Policy applies to all users who interact with the topx apk platform, whether as an unregistered visitor, a registered user, or an active member using our platform's full services.

2Types of Information We Collect

We collect information in several different ways depending on how you interact with the platform topx apk. Below is an overview of the types of data we collect:

Data Category Example Information How It Is Collected
Personal Identity Full name, date of birth, MyKad/passport number Registration form, KYC
Contact Information Phone number, email address Registration, profile updates
Financial Data Bank account details, payment methods, transaction records Deposit and withdrawal process
Usage Data Game records, betting habits, login history Automatically via in-platform activity
Technical Data IP address, device type, operating system, web browser Server logs, cookies
Location Data Approximate location based on IP Automatically upon platform access

2.1 Information You Provide Directly

This includes all information you provide when registering a new account, completing your profile, submitting KYC documents, or contacting our customer support team. This information is necessary for us to deliver our services to you in full.

2.2 Information Collected Automatically

When you use the topx apk platform, our systems automatically record certain technical information including your device's IP address, browser type, pages visited, access times, and session data. This information is used primarily for security purposes and to improve the user experience.

3How We Use Your Information

The personal data we collect is used solely for legitimate purposes necessary for the operation of the platform topx apk. We do not use your data for any other purpose without obtaining your consent first.

  • Identity Verification and KYC: Ensuring all users meet the minimum age requirement and applicable legal compliance obligations.
  • Transaction Processing: Facilitating your deposits, fund withdrawals, and all financial transactions securely and efficiently.
  • Account Security: Detecting and preventing unauthorised access, fraud, money laundering, and other suspicious activities.
  • Service Improvement: Analysing overall usage patterns to enhance platform performance, user interface, and game selection.
  • Service Communications: Sending important notices regarding your account, policy changes, or security updates you need to be aware of.
  • Responsible Gaming: Monitoring betting patterns to identify users who may need responsible gaming support.
  • Customer Support: Resolving complaints, inquiries, and technical support requests more effectively.
  • Marketing Communications: Sending promotional offers and bonuses — only to users who have given consent to receive such communications.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.

4Information Sharing and Disclosure

topx apk does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations, including payment processors, KYC service providers, server hosting companies, and gaming software providers. All partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements and Compliance

We may be required to disclose user information to relevant authorities when mandated by law, court order, or legitimate investigation. This includes cooperation with the Malaysian Anti-Corruption Commission (MACC), Bank Negara Malaysia, or relevant law enforcement agencies in cases involving fraud or financial crime.

4.3 Platform Protection

In circumstances where we need to protect the rights, property, or safety of the topx apk platform, our staff, or other users, we reserve the right to share necessary information with the appropriate parties.

Our Guarantee: All data sharing with third parties is conducted on a strictly "need-to-know" basis and is subject to binding data protection agreements. We never share more information than is absolutely necessary.

5Data Security and Protection

Protecting your personal data is the highest priority for topx apk. We implement comprehensive technical and organisational security measures to ensure your information is always protected.

5.1 Data Encryption

All data transmitted between your device and topx apk servers is protected using TLS 1.3 (Transport Layer Security) encryption. Sensitive data stored in our database, including financial information and KYC documents, is encrypted using AES-256 — the highest encryption standard in the industry.

5.2 Access Controls

Access to users' personal data within our internal systems is restricted to staff who genuinely require it to perform their duties. All access is logged and continuously monitored. Our staff are subject to regular data security training and binding confidentiality agreements.

5.3 Continuous Monitoring

Our security systems operate 24 hours a day, 7 days a week to detect and respond to cybersecurity threats, intrusion attempts, and suspicious activity in real time. We also conduct regular penetration testing through independent third parties.

While we take all reasonable steps to protect your data, no system can guarantee 100% security. In the event of a data breach that affects you, we are committed to notifying you in a timely manner in accordance with applicable legal requirements.

6Cookies, Tracking, and Similar Technologies

Platform topx apk uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data that helps us improve our services.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous information about how users use the platform to help us improve performance and experience.
  • Functional Cookies: Remembering your preferences and settings such as language, region, and display preferences to provide a more personalised experience.
  • Analytics Cookies: Helping us understand traffic patterns, popular pages, and feature usage for continuous improvement purposes.

6.2 Managing Cookie Preferences

You can control and manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the topx apk platform.

7Your Rights Regarding Personal Data

As a platform user topx apk, you have certain rights regarding your personal data, which we fully respect. Below is a summary of your key rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete information in your profile.

Right to Erasure

You may request the deletion of your personal data, subject to legal record-keeping requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request a restriction on data processing in certain situations while a dispute is being resolved.

To exercise any of the above rights, please contact our privacy team via live chat in the app. We will process your request within 30 business days.

8Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active Account Data: Retained for the duration your account remains active on the topx apk platform.
  • Financial Transaction Data: Retained for a minimum of seven (7) years in accordance with Malaysian financial and accounting legal requirements.
  • KYC Documents: Retained in accordance with applicable anti-money laundering (AML) compliance requirements, typically five (5) to seven (7) years after account closure.
  • Security Logs: Retained for one (1) year for security investigation and audit purposes.
  • Support Communication Data: Retained for three (3) years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our internal procedures.

9Changes to This Privacy Policy

topx apk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements.

When we make significant changes, we will:

  • Updating the "Last Updated" date at the top of this document
  • Sending notice to your registered email address at least seven (7) days before changes take effect
  • Displaying clear notices on our platform's home page

Continued use of the topx apk platform after Privacy Policy changes take effect constitutes your acceptance of the latest version. We encourage you to review this page periodically to ensure you stay up to date.

10Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

  • Live Chat: Available 24/7 directly within the topx apk app — the fastest way to get an immediate response.
  • Privacy Email: [email protected] — for written enquiries requiring official documentation.
  • General Support Email: [email protected] — for general enquiries related to your account and services.

We are committed to responding to all privacy-related inquiries within three (3) business days for general enquiries and within 30 working days for formal data rights requests.

Our Privacy Team operates in both Malay and English to ensure all Malaysian users receive clear and easy-to-understand assistance.

A platform that Secure and Transparent

Six data protection features that make topx apk a trusted choice for Malaysian users.

256-Bit SSL Encryption

All data transmitted through our platform is protected by bank-grade TLS 1.3 encryption — the same standard used by leading financial institutions.

Integrated KYC

Our identity verification system ensures that only legitimate users can access the platform, protecting both you and the broader topx apk player community.

Secure Data Storage

Your data is stored on protected servers with layered access controls, continuous monitoring, and regular backups to prevent data loss.

No Data Sales

Topx apk has never and will never sell, rent, or transfer your personal data to any party for third-party marketing purposes.

Regular Security Audits

Our systems undergo annual penetration testing by independent cybersecurity firms to identify and address any vulnerabilities.

Full User Control

You have full control over your personal data — from cookie settings to data deletion rights — all manageable directly from your account.

Register with Safe and Trusted

Your privacy is protected at every step. Join over 500,000 Malaysian players who have trusted topx apk as their online gaming platform of choice.

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